Privacy policy

Privacy Policy
Last Updated: 23 September 2024

Welcome to SimplyTelle. This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from www.simplytelle.com (the “Site”) or engage with us via other means in connection with the Site and our services (collectively, the “Services”). By accessing or using the Services, you consent to the practices described in this Privacy Policy. If you disagree with any part of this Privacy Policy, please discontinue your use of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. Updates will be posted on the Site with a revised “Last Updated” date.

2. Collection and Use of Personal Information

We collect personal information about you to provide and improve our Services, communicate with you, and fulfill legal obligations. This information varies depending on your interactions with us and may include:

Types of Information Collected

  • Directly from You:
    • Contact details (e.g., name, address, email, phone number).
    • Order details (e.g., billing/shipping addresses, payment confirmation).
    • Account and shopping details (e.g., items viewed, cart contents, loyalty points, reviews).
    • Customer support interactions (e.g., inquiries via our Services).
  • Automatically Collected Usage Data:
    • Information such as IP address, browser details, network connection, and interactions with our Site. Collected via cookies and similar technologies.
  • From Third Parties:
    • Data from partners like Shopify or payment processors to facilitate purchases and ensure contract fulfillment.

3. How We Use Your Personal Information

  • Service Provision: To process orders, manage accounts, arrange shipping, and enable other account-related functionalities.
  • Marketing & Advertising: To send promotional content and personalize ads (with an option to opt out).
  • Security & Fraud Prevention: To detect and prevent fraudulent or malicious activity, and to ensure account security.
  • Customer Support & Service Improvement: To enhance our Services and maintain customer relationships.

4. Cookies

We use cookies and similar technologies to enhance the user experience on our Site, analyze usage, and support Site functionality. For more details on cookies used, please visit Shopify's Cookies Policy. You can modify cookie settings through your browser but note that blocking cookies may limit some Site features.

5. Disclosure of Personal Information

We may share personal information with:

  • Service Providers: For activities such as payment processing, data analytics, and customer support.
  • Business Partners: For marketing or advertising, in accordance with their privacy policies.
  • Legal Requirements: To comply with legal obligations or in connection with a business transfer, such as a merger.

We do not disclose sensitive personal information without consent or use it for inferring characteristics.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access: Request details of personal information we hold about you.
  • Delete: Request deletion of your personal data.
  • Correct: Request correction of inaccurate data.
  • Opt-Out of Marketing: Opt-out of promotional communications via the unsubscribe link in emails.
  • Portability & Restriction: Request transfer of your information to another entity or restrict its processing.

To exercise these rights, please contact us using the details below. Verification may be required.

7. Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. Please contact us if you believe we have any information on a child to request deletion.

8. Security & Retention

We use appropriate security measures to protect personal information but cannot guarantee absolute security. Retention depends on factors such as account maintenance, compliance with legal obligations, and dispute resolution.

9. International Data Transfers

If we transfer your data outside your country, we use recognized transfer mechanisms, such as Standard Contractual Clauses, to ensure protection.

10. Contact Us

If you have questions or wish to exercise your rights, please Email us at: simplytelle@outlook.com